At Zero Rentals, we aim to provide reliable and flexible vehicle rental services. We understand that plans can change, and this Refund Policy outlines the circumstances under which refunds may be issued for vehicle bookings.

1. Cancellations and Refunds
To be eligible for a refund, you must cancel your booking in accordance with the timeframes below:

• • 48+ hours before the scheduled pickup time:
  You will receive a full refund, less any applicable administration fee.
• • 24 to 48 hours before the scheduled pickup time:
  You may be eligible for a partial refund, subject to approval and an administration fee.
• • Less than 24 hours before the scheduled pickup time:
  No refund will be issued. This includes cancellations due to change of mind, personal circumstances, or failure to meet rental eligibility requirements.

 
2. Administration Fees
An administration fee may apply to all cancellations and refund requests. The fee covers transaction costs and administrative handling and will be deducted from the total amount refunded.

3. No-Show Policy
If you fail to collect your vehicle at the scheduled time and have not contacted us to cancel, no refund will be issued. This is considered a “no-show.”

4. Early Returns
Returning a vehicle earlier than the agreed hire period does not entitle you to a refund for unused time.

5. Refund Processing Time
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or financial institution.

6. How to Request a Refund
To request a cancellation or refund, please contact our team as early as possible:
Zero Rentals
📍 2/15 Margate St, Botany NSW 2019
📞 1300 484 482
📧 info@zerorentals.com.au
Please include your full name, booking reference number, and reason for the refund request.

7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. The most current version will be available at www.zerorentals.com.au